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ACL Remedy Adjudication Form 2
ACL Remedy Adjudication Form 2
Step
1
of
5
20%
Date
(Required)
DD slash MM slash YYYY
User name
(Required)
Operator team
Select user team
Customer
Warranty
Legal
Other
Customer Details
Customer name
(Required)
Date of purchase
(Required)
DD slash MM slash YYYY
How did they buy the car?
(Required)
Dealer
Private
Auction
Registration plate number
VIN
Odometer (How far has the vehicle travelled?)
(Required)
Background
Has this concern been noticed before?
(Required)
Yes
No
If so, when
(Required)
MM slash DD slash YYYY
Has this concern been fixed before?
(Required)
Yes
No
If so, when
(Required)
MM slash DD slash YYYY
What does the customer want?
(Required)
Has the car been damaged (not related to the complaint)?
(Required)
Yes
No
Customer Guarantees
Acceptable Quality
Would an average person think the car was:
(Required)
Free from defects
Durable
Able to do all the things a car normally would
Safe
Acceptable in appearance and finish
Select All
Hidden
If All of Acceptable Quality = Yes
Free from defects, Durable, Fit for all common purposes, Safe, Acceptable in appearance
Customer states they use the vehicle as follows:
(Required)
Is this use clearly abnormal?
(Required)
Yes
No
Has the customer obviously done something to make the vehicle of unacceptable quality, or failed to do something to stop it becoming of unacceptable quality? What did they do/not do?
(Required)
Yes
No
Did the customer inspect the vehicle before they bought it? Or did they arrange for a mechanic to inspect for them?
(Required)
Yes
No
Could they have seen the defect?
(Required)
Yes
No
Was the defect they’re complaining about specifically brought to their attention before they bought it?
(Required)
Yes
No
Is the vehicle substantially unfit for a common purpose, and can’t be made fit within a reasonable time?
(Required)
Yes
No
Disclosed Purpose
Did the customer ask if the car could do a specific thing?
(Required)
Yes
No
What did the customer say they needed the vehicle to do?
(Required)
If so would the average person think the car can do that thing?
(Required)
What does the customer say the dealer told them?
(Required)
Was it reasonable for the customer to rely on the dealer?
(Required)
Yes
No
Match Description
Is the vehicle different from its description?
(Required)
Yes
No
How is the vehicle different from its description?
(Required)
Is there a concern about the availability of repair facilities or spare parts?
(Required)
Yes
No
Conclusion: Refund Replacement
Customer is entitled to a refund, replacement or repair, and “damages” (compensation).
Customer is not entitled to a refund or replacement, but may be entitled to damages.
Customer is entitled to a repair.
Customer is not entitled to a remedy.
Customer is not entitled to a remedy.
Comments
This field is for validation purposes and should be left unchanged.
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