The automotive industry is in a state of flux. Technological changes including electrification, IoT and automation offer exciting opportunities and new challenges, particularly around liability. The market is hyper-competitive putting pressure on the traditional sales model, dealer networks are being rationalised, online sales are increasing and a rising number of manufacturers are looking at selling directly to consumers. Compliance with the ACL remains a hot topic, both in terms of customer complaints and dealers’ entitlement for reimbursement. Product liability and environmental claims, most notably, the Takata airbag recall, continue to grab the headlines.